Support.com has built a small empire for itself in a short time by providing (primarily to consumers and small businesses) some of the least expensive, yet highest quality remote technology services, software, and cloud-based support solutions available today. While still gaining momentum via their comprehensive suite of tech support capabilities ranging from live online diagnosis and troubleshooting to their extremely popular standalone anti-spyware and anti-malware software, SUPERAntiSpyware 5®, the company is firmly grounded in a rich, decade-old tradition of fixing computer problems for enterprise clients.
The company has really evolved into being able to handle essentially all of the troubleshooting requirements for most of today’s intelligent devices, offering customers an envelope solution that covers everything from installation and setup, to troubleshooting connections and handling repair/optimization for the software environment. While the main focus is on the personal computer market, SPRT has not stopped short of ancillary platforms and openly embraces support for a wide range of devices from printers and digital cameras, to tablets, smartphones, music players, and gaming consoles, in addition to servers and networks.
It is this full-spectrum approach to client problem resolution that has won over markets and even as SPRT teams up with a leading browser company to bring the full power of SUPERAntiSpyware (used by over 35M people to date) to users who download the browser, shares have rallied to some of the highest levels in a year, trading above the $4.00 mark. Momentum has been achieved by a considerable track record of success that is augmented by continued solidification of the company’s presence within the industry as well. SPRT recently announced (Sept. 11) further accomplishment in this regard with the achievement of the Silver Midmarket Solution Provider Competency in the 640k partner-strong, Microsoft Partner Network. This clear demonstration of expertise is further reinforced by continued maintenance of the company’s Silver Competency for Desktop and its certification as a Small Business Specialist within Microsoft’s influential network.
The highly refined, standardized workflow developed by the company over the years serving enterprise clients has translated extremely well into rigorous protocols for handling similar tasks in the consumer space, and SPRT has capitalized marvelously well on this fact by using only USA/Canada-based technical support staff. Support.com customers know that help is just an online chat or phone call away no matter how ugly it gets and they have become confident that SPRT’s Personal Technology Experts (PTEs) are not only meticulously vetted by extensive training, but that they will provide help in a courteous and professional manner. Moreover, the company’s experts take a hands on approach to helping customers understand the problems that arise, constantly educating and edifying the end market, the result of which is a very cozy customer/business relationship that is expressed by rapid uptake of the Support.com, Sammsoft (PC-tune up/registry fixes), and SUPERAntiSpyware® brands.
In a world of increasingly complex and difficult to navigate hardware/software conflicts, malware, viruses, identity theft, and a variety of other problematic factors, Support.com has built a reputation on providing one-stop-shop solutions for customers to not only protect their technology investments, but everything that is linked to the tech footprint (which these days could be everything, including one’s livelihood). The company’s tech team uses their proprietary software to batch fix up to 300 typical problems on the fly and PTE’s usually go to work immediately on a client’s machine(s), even before any payment is made, in order to give the user total control over the fix/tune-up process. Sales representatives evaluate the initial diagnosis, recommend plans based on the client’s specific needs, then the solution engineers take the case number and go to work. This approach is very user-friendly and for the majority of users offers an exceptionally clean, approachable solution vector to problems that they generally cannot even understand, let alone fix by themselves.
Troubleshooting network setup, removing viruses/malware, repairing and maintaining the software environment for improved performance, security, data recovery, help backing up and managing files, and a whole host of other related help is always available. No boxing up the machine and taking it into a service/support center or hassling with technicians who expect you to figure out and explain what’s wrong. With such a wide range of devices supported, it’s no wonder SPRT has clocked in over 800k (and growing) satisfied customers.
For more information on Support.com, Inc., you can visit the company’s website at: www.Support.com
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