eGain, the leading provider of cloud and on-site customer interaction hub software for sales and service, announced that its Interactive Sales Suite, which helps converts online visitors to buyers, has been selected for the ninth annual KM World Magazines’ list of trend-setting products of 2011. eGain’s Interactive Sales Suite provides business to consumer shopping websites with software solutions that help marketing teams quickly deploy, assess and refine customer engagement strategies with contextual promotions and proactive assistance across the customer lifecycle in an effort to thwart the trend of abandoned online shopping carts.
eGain’s Interactive Sales Suite was designed to keep up with customers by staying agile and compelling throughout the sales process. Included in the comprehensive suite of applications is support for unifying customer interaction hub platforms, eliminating silos across sales, service and marketing interaction as well as across communications channels and touch points. eGain says its target customers are B2C companies looking to rapidly deploy, iterate and optimize sales strategies on web, mobile and social channels.
“With eGain Interactive Sales Suite, companies are able to turbo charge sales through intelligent, contextual, and consistent interactions at every stage of the process across the web, contact center, social, and mobile channels. It is an honor to be recognized by KMWorld for this effort,” said Ashu Roy, eGain CEO in a press release on Wednesday.
The Trend-Setting Products awards began in 2003. This year, more than 800 products were assessed by the KMWorld judging panel, which consists of editorial colleagues, analysts, system integrators, vendors, line-of-business managers and users. The products selected all demonstrate clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, especially their customers.
KMWorld magazine delivers news, analysis and case studies on networked enterprise learning, knowledge management, intellectual asset management and business and competitive intelligence theory, practices, processes, technologies and systems to more than 50,000 readers both in print and online.
Additional information on KMWorld’s Trend-Setting Product Award is available in the September issue of KMWorld magazine and can be viewed online at www.kmworld.com
For more information on the eGain Interactive Sales Suite, visit www.egain.com/products/interactive_sales.asp
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