The business process outsourcing (BPO) industry has gone through significant changes over the last several years, as the economy has made cost cutting at all levels an imperative, forcing BPOs to transition to meet the demand for increasingly high-end services. The multi-billion dollar industry continues to expand, vying to identify and tap geographical areas that offer the most talent for the dollar. A wrong move can mean millions invested in overseas service centers that are uncompetitive. As a result, BPO providers require people intimately familiar with the terrain.
SupportSave, a fast growing BPO offering a high-efficiency business model designed to make full-service outsourcing a compelling option for even small companies, was founded by Chris Johns, the company’s current Chairman. With over 15 years of telecom, VOIP, and BPO experience, Johns has led global operations in the U.S., Latin America, and Asia. To manage and advise SupportSave, he hand-picked the experience he wanted.
• Beatrice White (Operations Manager) was originally hired as one of the company’s first dedicated reps, bringing floor-management and supervisory background experience from her work with DELL’s captive center in Manila. She quickly rose through the ranks, and is now responsible for all service delivery and center management.
• Alan Savitch (VP of Business Development) is a seasoned BPO executive with a record of growth and profitability. He’s serviced some of the world’s most customer-oriented Fortune 500 companies, working with telecommunications, automotive, financial, electronic commerce, utilities, travel, hospitality, governmental, pharmaceutical and healthcare providers.
• Hon. Richard Halprin (Board Member), a Cum Laude graduate in Law, has an extensive background in a wide range of legal specialties, including small business litigation and strategies. In 2006, he was appointed magistate in the 45b District Court for the State of Michigan.
• David Foot (IT Director and Board Member) has decades of experience in the application of computer and engineering technologies, and has given SupportSave a world-class infrastructure that has allowed the company to grow exponentially.
For additional information on SupportSave, visit the company’s website at www.SupportSave.com
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