Service lifecycle management and mobility solutions leader Astea International announced that it has earned a Microsoft Partnership Network “Gold Application Development Competency,” which indicates the company’s ability to meet the evolving needs of Microsoft customers in the dynamic business environment of today. In order to achieve a Microsoft gold competency, companies and organizations must undergo an arduous testing process to prove their levels of expertise in technology, and they must also submit customer references and show their commitment to customer satisfaction by completing a yearly survey.
Astea stands as the only global solution provider to offer every cornerstone of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management, third party/dealer network management, and mobile workforce management with superior workforce scheduling optimization. The company’s solutions are orchestrated seamlessly to share and leverage information throughout the services lifecycle, eliminating the traditional barriers that typically exist between the field and back office. Using Astea’s solution modularity, companies are able to introduce one module at a time or deploy a strong, seamless information base across the totality of the lifecycle.
“We are extremely pleased to have achieved Gold Application Development Competency in the Microsoft Partner Network,” said Astea International President John Tobin. “Our software solutions are one of the most widely used service management solutions on the market today and continue to have a dramatic impact on the way organizations deliver service to their customers. The benefits provided through our Gold Certified status will allow us to continue to deliver innovative and market-leading solutions that help our customers accelerate revenue growth, provide proactive insight to customer interactions, improve customer satisfaction and lower overall cost of service.”
“The Microsoft Partner Network is designed to empower solution providers to succeed in today’s business environment. By achieving the prestigious gold competency, participating companies are provided with a rich set of benefits, including increased customer visibility and accessibility, training and support,” said Jon Roskill, corporate vice president, Worldwide Partner Group at Microsoft Corp. “We are proud to put forth a program that provides the resources to help a company develop the expertise customers demand in today’s competitive market and also provides the community and infrastructure that can connect them to one another, lowering costs for all parties.”
Achieving Microsoft gold competency signals to the market that a company has demonstrated the highest skill and achievement within a certain technology specialization. Microsoft’s competencies are each designed to help differentiate a partner’s particular technology capabilities. Unique requirements and benefits for each competency have been created to accurately represent the specific skills and services brought to the industry by partners. In order to achieve a competency, a partner must demonstrate and maintain adherence to a set of requirements that is considerably more rigorous than is required for other competencies.
For more information about Astea International, visit www.astea.com
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