Thursday, December 8, 2011

Beacon Enterprise Solutions Group’s (BEAC) Service Ticket Volume and Locations Served Increase Dramatically

Today before the opening bell, Beacon Enterprise Solutions Group, Inc., an emerging global leader in the design, implementation and management of high performance Information Technology Systems (“ITS”) infrastructure solutions, discussed the company’s transition to NetSuite OneWorld and positive results to the business.

The cloud-based, comprehensive professional services automation (PSA) and financial accounting system supports Beacon’s rapidly growing global business activities. The company now utilizes the NetSuite OneWorld product set to address the complex multi-national and multi-company requirements of a world-class global operation. With the addition of the financial package, Beacon’s NetSuite deployment now integrates all key business processes, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Customer Support, and Human Resources. The NetSuite OneWorld’s product offers multi-lingual and multi-currency capabilities, which advances Beacon’s ability to quickly scale its business with customers, partners, and suppliers anywhere in the world.

Beacon uses NetSuite OneWorld to operate multiple subsidiaries, manage multiple currencies and foreign exchange, and maintain local, regional and national tax schedules in hundreds of jurisdictions around the world. By making the transition, the company increased its customer location base in fiscal year 2011 by 96% to 212 locations in 51 countries up from 108 locations in 26 countries in fiscal year 2010. In addition, Customer Service Ticket volume, which is a measure of customer activity, increased by 31% to 1,588 in fiscal year 2011 up from 1,214 in fiscal year 2010.

NetSuite’s 100% cloud-based architecture makes it available 24×7 to Beacon’s global workforce. It enables Beacon’s centralized accounting team with real-time financial consolidation and drill-down capability for any organizational hierarchy and subsidiary. Other benefits of the system that have significantly improved the company’s ability to compete globally are support for 17 languages, 190+ currencies, tax integration, and always-on audit and compliance features. The successful OneWorld implementation will also allow Beacon to leverage infrastructure already in place to achieve growth while limiting increases to fixed costs.

“Our NetSuite implementation has enabled Beacon to rapidly scale-up our global operations with considerably less time and financial investment typical of competing large on-site ERP installations,” stated Jerry Bowman, President and COO of Beacon. “Our executive and management teams have the ability to view and manage workflow with real-time dashboards. It is mission critical for our management teams to have access to real time project and client data to make business decisions regarding resource allocation, financial performance and any other key metrics they might need. The implementation of this tool permits us to effectively access real time data from projects occurring simultaneously across the world in multiple languages, and address issues as they develop in real-time.”

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