Trading on the OTC Bulletin Board, Chatter Box Call Center Ltd. operates a Business and Knowledge Process Outsourcing Technology/IT company that is currently building out a platform that will play an active role in the IT-Telecom/BPO/CRM/Contact Center industry worldwide. Chatter Box management’s main objective is to build a Conglomerate–Mega Contact Center Solutions firm by taking advantage of growth opportunities. Chatter Box has their corporate headquarters in Fo Tan, Hong Kong, China.
Classifying their Company as “a boutique contact call center”, Chatter Box is a worldwide call center, technology services, and outsourcing company, with delivery centers in two countries and more on the horizon. The Company works with clients to help them reduce costs and take advantage of their current budgets to deliver premier experiences to their clientele. Chatter Box has multiple locations, in multiple countries, which guarantees clients 24/7/365 uptime. The Company uses American quality standards coupled with American client relations managers to guarantee clients’ satisfaction.
Chatter Box’s core competency is managing end customer interactions across channels spanning the entire customer lifecycle. This includes all customer contacts from acquisition to service to technical support to loyalty management, retention and up sell/cross sell activities across phone/email/chat. The Company provides customer relationship management services from their international delivery centers located in the Philippines and India. Chatter Box provides CLM services in many languages including English and Spanish.
Chatter Box has the ability to take a client’s brand and turn it into a multi-channel customer experience. Chatter Box creates apps for clients’ customers and answers the phone when their clients’ customers need a live person to talk to. The Company manages clients’ end customer interaction services across its life cycle. They provide solutions for sales, support, and loyalty and retention with activities that include registration, downloads, installation, subscriptions, renewals, upgrades, issue resolutions, troubleshooting and ticket management.
In July 2011, Chatter Box announced that they executed a Letter Of Intent (LOI) to acquire the assets of I1 connect. The platform will establish a foundation towards an e presence and internet portal for business services, and video/press distribution. This transaction and terms are subject to independent third party verification, audit, and due diligence prior to closing.
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