Traditional
marketing campaigns are often a shot in the dark, with merchants sending out a
particular message to as many people as possible, hoping it will stick. Even
with more refined tactics that allow marketers to target a particular customer
group based on age or education or income level, it is nearly impossible to
reach out to customers individually. But with the advent of social media,
businesses have found it is easier than ever to stay connected with their
target audiences and to reach those audiences with personalized messages
specifically developed for each and every segment of their client base.
Social
customer relationship management (CRM) tools and intelligent data analytics
services such as the ones offered by China’s Moxian, Inc. (OTCQB: MOXC) are now
of crucial importance for merchants who seek to know their audience and their
preferences better and incorporate this information into their marketing
strategies. The number of social media users worldwide is expected to grow to
2.5 billion by 2018, which in turn is more than likely to have a major impact
on consumer habits and on merchants’ strategies to tap into an ever-growing
customer base. While traditional customer relationship management tools
typically only collect and manage static data about customers based on their
interactions with the company over phone or email, Social CRMs add an essential
layer of information: the information put out there by the customers themselves
through their social media profiles. This allows merchants to develop a more
complete profile of their target audience and therefore take action faster and
develop customized messages and campaigns for each consumer group.
Capitalizing
on this trend, Moxian found an innovative way of combining social media with
business intelligence, all built around a proprietary Social CRM tool developed
with the specific goals of helping consumers and businesses interact better and
allowing merchants to run targeted advertising campaigns and promotions. Via
the Moxian+ Business app, with its built-in Social CRM, businesses can compile
behavior data about their customers, getting to know their audience better and
offering users a more personalized experience. The app also allows businesses
to set up online stores and generate customized reports based on intelligent
data analytics, but also stay in touch with their social media followers and
customers and answer their queries in real-time through an instant messaging
system.
User
data is collected through a dedicated app for shoppers, the Moxian+ User app,
which includes social networking capabilities, a gaming center and a rewards
redemption center. Designed specifically for consumers, the app includes
Moxian’s proprietary virtual currency, Mo-Coins or MO-Points, which can be
earned by playing games and then exchanged for prizes from Moxian or merchant
users. The social networking tool allows users to set up customized profiles,
join chat groups, find friends and topics of interest, and more. The app also
includes an online mall and personalized shopping recommendations, including
nearby vendors, offers and promotions, based on a user’s preferences and
geo-location.
For
more information, visit the company’s website at www.Moxian.com
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